Shipping & Delivery Policy
Every Helios lamp is a pre-order. Lamps are not held in stock; each one is cast, cured, hand-colored and finished after the order is placed.
Production and delivery timeline
Day 0 — order placed and confirmed by email.
Days 20 to 25 — the lamp is made and finished.
Around day 25 — shipped double-boxed, with a tracking link emailed to you.
Around day 40 — delivery. Transit runs approximately 6 to 10 business days from shipment.
Estimated total time from order to delivery is approximately 40 days. This is an estimate, not a guarantee: curing times and carrier schedules vary. Orders are not produced or shipped on weekends or public holidays. Priority Handling ($9.99) places an order at the front of the making queue but does not change these estimates or guarantee a delivery date.
Shipping cost
Shipping is free worldwide and fully tracked on every order. There is no minimum order value and no shipping charge is added at checkout.
What is included
Each order contains the lamp and a USB power cable. The lamp is USB powered (5V) and therefore works in any country. A mains wall plug is not included.
Tracking
A tracking link is emailed as soon as the order ships. Allow 24 to 48 hours after it ships for the first carrier scan to appear.
Customs, duties and taxes
Orders delivered within the United States have nothing further to pay. For orders delivered outside the United States, any import duty, tax or customs fee is set by the destination country and is the responsibility of the recipient.
Incorrect addresses
Contact us as soon as possible if the shipping address is wrong. Addresses can be corrected while the order is still in production, but not once it has been handed to the carrier. Orders returned to us because of an incorrect or incomplete address may be reshipped at the customer's cost.
Delays, lost and undelivered orders
If tracking has not updated for more than 7 days, or the estimated window has passed with no delivery, contact us and we will open a case with the carrier. Remakes and refunds for lost orders are covered by our Return and refund policy.
Contact
Questions can be sent through our contact page. Messages are usually answered within 24 hours, Monday to Friday.
Helios Lamps