Your lamp is cast specifically for you after you order, so I can't take it back and sell it to someone else. That shapes everything below. It never means you're stuck with something broken.
Tell me within 7 days of delivery through Contact Us, with your order number and a photo of the problem. I'll either remake the lamp and ship you a new one, or refund you in full — your choice. If I ask you to send anything back, I pay the shipping.
Wrong design in the box? Same thing, and you keep the one you were sent.
If tracking says delivered and it isn't there, or has stalled for more than 7 days, contact me and I'll open a case with the carrier. If the lamp is genuinely lost, you get a remake or a full refund.
Within 24 hours of ordering, nothing has been mixed yet — write to me and I'll cancel and refund you in full. The design can be changed any time before casting begins. Once casting has begun the lamp can't be canceled or returned for a change of mind, because it was made for you.
Shipping Protection ($6.99) covers the lamp in transit — if it arrives damaged, a replacement is sent free, with no photos and no carrier claim to wait on. Extended 30-Day Warranty ($7.99) covers defects for 30 days after delivery instead of 7. Both are optional; the 7-day cover above stands either way.
Full terms are in our Return and refund policy.